{"id":4393,"date":"2025-08-13T07:26:24","date_gmt":"2025-08-13T07:26:24","guid":{"rendered":"https:\/\/pescuiesti.shop\/?page_id=4393"},"modified":"2025-08-13T07:26:25","modified_gmt":"2025-08-13T07:26:25","slug":"politica-de-retur-si-rambursare","status":"publish","type":"page","link":"https:\/\/pescuiesti.shop\/ro\/politica-de-retur-si-rambursare\/","title":{"rendered":"POLITICA DE RETUR \u0218I RAMBURSARE"},"content":{"rendered":"\n<p>Data ultimei actualiz\u0103ri: 11.08.2025<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. INFORMA\u021aII GENERALE<\/h2>\n\n\n\n<p>Aceast\u0103 Politic\u0103 de Retur \u0219i Rambursare se aplic\u0103 tuturor produselor achizi\u021bionate de pe site-ul pescuiesti.shop, operat de Samuel Buzatu PFA. Ne angaj\u0103m s\u0103 oferim o experien\u021b\u0103 de cump\u0103r\u0103turi satisf\u0103c\u0103toare \u0219i s\u0103 respect\u0103m drepturile consumatorilor conform legisla\u021biei rom\u00e2ne \u0219i europene.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. DREPTUL DE RETURNARE<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Perioada de Returnare<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ave\u021bi dreptul s\u0103 returna\u021bi produsele \u00een termen de 14 zile calendaristice de la data primirii coletului<\/li>\n\n\n\n<li>Perioada se calculeaz\u0103 de la ziua \u00een care a\u021bi preluat fizic produsul<\/li>\n\n\n\n<li>Pentru returnare, nu este necesar s\u0103 specifica\u021bi motivul<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Condi\u021bii pentru Returnare<\/h3>\n\n\n\n<p>Produsele pot fi returnate dac\u0103:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sunt \u00een starea original\u0103, nefolosite \u0219i nepurtate<\/li>\n\n\n\n<li>P\u0103streaz\u0103 etichetele \u0219i ambalajul original<\/li>\n\n\n\n<li>Nu prezint\u0103 urme de uzur\u0103, pete sau mirosuri<\/li>\n\n\n\n<li>Sunt returnate \u00eempreun\u0103 cu factura sau documentul de cump\u0103rare<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. PRODUSE CARE NU POT FI RETURNATE<\/h2>\n\n\n\n<p>Din motive de igien\u0103 \u0219i siguran\u021b\u0103, nu accept\u0103m returnarea pentru:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produse personalizate sau modificate la cererea clientului<\/li>\n\n\n\n<li>Produse deteriorate din vina clientului<\/li>\n\n\n\n<li>Produse care au fost sp\u0103late sau purtate<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. PROCESUL DE RETURNARE<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Ini\u021bierea Return\u0103rii<\/h3>\n\n\n\n<p>Pentru a returna un produs:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contacta\u021bi-ne prin email la: samuel.buzatu@digitalromanian.com<\/li>\n\n\n\n<li>Specifica\u021bi num\u0103rul comenzii \u0219i motivul return\u0103rii<\/li>\n\n\n\n<li>Ve\u021bi primi instruc\u021biuni detaliate \u00een maxim 24 de ore<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Ambalarea Produselor<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ambala\u021bi produsele \u00een ambalajul original sau \u00eentr-un ambalaj similar<\/li>\n\n\n\n<li>Include\u021bi o copie a facturii sau documentului de cump\u0103rare<\/li>\n\n\n\n<li>Asigura\u021bi-v\u0103 c\u0103 pachetul este bine securizat pentru transport<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4.3 Expedierea<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Costurile de returnare sunt suportate de c\u0103tre client<\/li>\n\n\n\n<li>Recomand\u0103m utilizarea unui serviciu de curierat cu confirmare de primire<\/li>\n\n\n\n<li>P\u0103stra\u021bi dovada expedierii p\u00e2n\u0103 la finalizarea procesului de rambursare<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. PROCESUL DE RAMBURSARE<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Verificarea Produselor<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vom verifica produsele returnate \u00een termen de 3-5 zile lucr\u0103toare de la primire<\/li>\n\n\n\n<li>V\u0103 vom notifica prin email despre acceptarea sau respingerea return\u0103rii<\/li>\n\n\n\n<li>Produsele care nu respect\u0103 condi\u021biile vor fi returnate la adresa dumneavoastr\u0103<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.2 Rambursarea Banilor<\/h3>\n\n\n\n<p>Pentru return\u0103ri acceptate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rambursarea se efectueaz\u0103 \u00een termen de 14 zile de la acceptarea return\u0103rii<\/li>\n\n\n\n<li>Suma va fi returnat\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bie<\/li>\n\n\n\n<li>Nu ramburs\u0103m costurile de livrare ini\u021biale (cu excep\u021bia cazurilor de eroare din partea noastr\u0103)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.3 Metode de Rambursare<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Card bancar: 3-5 zile lucr\u0103toare<\/li>\n\n\n\n<li>Transfer bancar: 1-3 zile lucr\u0103toare<\/li>\n\n\n\n<li>PayPal: 1-2 zile lucr\u0103toare<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. SCHIMBURI DE PRODUSE<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">6.1 Schimbarea M\u0103rimii<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accept\u0103m schimbarea m\u0103rimii \u00een termen de 14 zile<\/li>\n\n\n\n<li>Produsul trebuie s\u0103 fie \u00een starea original\u0103<\/li>\n\n\n\n<li>Diferen\u021ba de pre\u021b (dac\u0103 exist\u0103) va fi facturat\u0103 sau rambursat\u0103<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6.2 Procesul de Schimb<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contacta\u021bi-ne pentru a ini\u021bia schimbul<\/li>\n\n\n\n<li>Returna\u021bi produsul conform instruc\u021biunilor<\/li>\n\n\n\n<li>Vom expedia noul produs dup\u0103 verificarea celui returnat<\/li>\n\n\n\n<li>Costurile de transport pentru schimb sunt suportate de client<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">7. SITUA\u021aII SPECIALE<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">7.1 Produse Defecte<\/h3>\n\n\n\n<p>Dac\u0103 a\u021bi primit un produs defect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacta\u021bi-ne imediat cu fotografii ale defectului<\/li>\n\n\n\n<li>Vom suporta toate costurile de returnare<\/li>\n\n\n\n<li>Ve\u021bi primi un produs de \u00eenlocuire sau rambursarea complet\u0103<\/li>\n\n\n\n<li>Perioada de reclama\u021bie: 30 de zile de la primire<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7.2 Erori de Livrare<\/h3>\n\n\n\n<p>Pentru comenzi gre\u0219ite sau incomplete:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacta\u021bi-ne \u00een termen de 48 de ore de la primire<\/li>\n\n\n\n<li>Vom rezolva problema f\u0103r\u0103 costuri suplimentare pentru dumneavoastr\u0103<\/li>\n\n\n\n<li>Ve\u021bi primi produsele corecte sau rambursarea complet\u0103<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7.3 \u00cent\u00e2rzieri de Livrare<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 comanda \u00eent\u00e2rzie cu mai mult de 5 zile fa\u021b\u0103 de termenul estimat, pute\u021bi anula comanda<\/li>\n\n\n\n<li>Rambursarea se va efectua integral, inclusiv costurile de livrare<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. POLITICA DE ANULARE<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">8.1 Anularea Comenzii<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comenzile pot fi anulate gratuit \u00eenainte de intrarea \u00een produc\u021bie<\/li>\n\n\n\n<li>Dup\u0103 \u00eenceperea produc\u021biei, anularea se supune politicii de returnare<\/li>\n\n\n\n<li>Pentru anulare, contacta\u021bi-ne c\u00e2t mai repede posibil<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8.2 Rambursarea pentru Anul\u0103ri<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Anul\u0103rile procesate \u00eenainte de produc\u021bie: rambursare complet\u0103 \u00een 3-5 zile<\/li>\n\n\n\n<li>Anul\u0103rile dup\u0103 \u00eenceperea produc\u021biei: se aplic\u0103 politica de returnare standard<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. DREPTURI SUPLIMENTARE ALE CONSUMATORILOR<\/h2>\n\n\n\n<p>Conform legisla\u021biei rom\u00e2ne \u0219i europene, ave\u021bi dreptul la:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Garan\u021bie legal\u0103 de conformitate: 24 de luni<\/li>\n\n\n\n<li>Remedii legale \u00een caz de neconformitate<\/li>\n\n\n\n<li>Protec\u021bie \u00eempotriva clauzelor abuzive<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">10. CONTACT PENTRU RETURN\u0102RI<\/h2>\n\n\n\n<p>Pentru orice \u00eentreb\u0103ri legate de return\u0103ri \u0219i ramburs\u0103ri:<\/p>\n\n\n\n<p>Email: samuel.buzatu@digitalromanian.com<\/p>\n\n\n\n<p>Program: Luni &#8211; Vineri, 09:00 &#8211; 18:00<\/p>\n\n\n\n<p>Adresa pentru return\u0103ri v\u0103 va fi comunicat\u0103 in momentul accept\u0103rii returului dumneavoastr\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. MODIFIC\u0102RI ALE POLITICII<\/h2>\n\n\n\n<p>Ne rezerv\u0103m dreptul de a modifica aceast\u0103 politic\u0103 \u00een orice moment. Modific\u0103rile vor fi publicate pe site cu data actualiz\u0103rii \u0219i vor fi aplicabile comenzilor plasate dup\u0103 data modific\u0103rii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. REZOLVAREA DISPUTELOR<\/h2>\n\n\n\n<p>\u00cen caz de dispute, \u00eencuraj\u0103m rezolvarea pe cale amiabil\u0103. Dac\u0103 acest lucru nu este posibil, disputele vor fi solu\u021bionate conform legisla\u021biei rom\u00e2ne \u00een vigoare.<\/p>\n\n\n\n<p>Pentru reclama\u021bii, v\u0103 pute\u021bi adresa \u0219i la:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ANPC (Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor)<\/li>\n\n\n\n<li>Platforma ODR pentru rezolvarea online a disputelor<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Prin plasarea unei comenzi pe pescuiesti.shop, confirma\u021bi c\u0103 a\u021bi citit \u0219i acceptat aceast\u0103 Politic\u0103 de Retur \u0219i Rambursare.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Data ultimei actualiz\u0103ri: 11.08.2025 1. INFORMA\u021aII GENERALE Aceast\u0103 Politic\u0103 de Retur \u0219i Rambursare se aplic\u0103 tuturor produselor achizi\u021bionate de pe&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-4393","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"berssey","author_link":"https:\/\/pescuiesti.shop\/ro\/author\/berssey\/"},"uagb_comment_info":0,"uagb_excerpt":"Data ultimei actualiz\u0103ri: 11.08.2025 1. INFORMA\u021aII GENERALE Aceast\u0103 Politic\u0103 de Retur \u0219i Rambursare se aplic\u0103 tuturor produselor achizi\u021bionate de pe...","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pescuiesti.shop\/ro\/wp-json\/wp\/v2\/pages\/4393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pescuiesti.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pescuiesti.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pescuiesti.shop\/ro\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pescuiesti.shop\/ro\/wp-json\/wp\/v2\/comments?post=4393"}],"version-history":[{"count":1,"href":"https:\/\/pescuiesti.shop\/ro\/wp-json\/wp\/v2\/pages\/4393\/revisions"}],"predecessor-version":[{"id":4394,"href":"https:\/\/pescuiesti.shop\/ro\/wp-json\/wp\/v2\/pages\/4393\/revisions\/4394"}],"wp:attachment":[{"href":"https:\/\/pescuiesti.shop\/ro\/wp-json\/wp\/v2\/media?parent=4393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}